Launched in May 2021, “my heroes” is an exclusive, fully integrated extension of Penn National’s industry leading my choice rewards loyalty program. In celebration of this milestone, the company has dedicated $100,000 to support local veterans organizations and first responder groups in the communities in which it operates. (NASDAQ: PENN) (“Penn National” or the “Company”) is pleased to announce that its “my heroes” program, which honors active-duty military, veterans and first responders, has surpassed enrollment of 100,000 members. Since this rewards system doesn’t seem to work as intended at the moment, and with the frankly concerning lack of support they offer I no longer feel comfortable using PENN.Company Celebrates Program’s Success with Dedication of $100,000 to Support Local Veterans Organizations and First Responder Groups Despite many attempts to contact support, I have received no response on this issue either.Ī big part of me using PENN for gambling was the rewards system they offered. Now when I earn rewards they go to this new account which I can’t access as it has the same login email, and the funds in my original account are set to expire since I am not “earning” PENN cash on this account in the allotted 30 day window. The error message when I try to checkout with my cart states to contact the PENN support email, which has never responded to any issue that I have had.Īdditionally, after the big update to the Sportsbook app, PENN generated a second PENN Play account and number for me on the same email.

Despite earning a good amount in PENN Play rewards I am unable to actually use the rewards as it states I can in the PENN Marketplace.

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